Patient and client experience is recognised as a key element in the delivery of quality healthcare. In line with this, the Public Health Agency (PHA) is responsible for leading the Regional Patient Client Experience (PCE) Programme for Northern Ireland, with the aim of embedding a more patient and client-focused approach to feedback of services and shaping future healthcare in Northern Ireland. For more information about the complete programme go to Engage
10,000 More Voices is one of the key initiatives within the regional PCE Programme. It provides an opportunity for deeper exploration of your experiences of healthcare through bespoke surveys. These surveys focus upon your story and are analysed through software called Sensemaker®. Sensemaker captures and orders the thinking of people’s attitudes, perceptions and experiences within a complex culture.
The workplan for 10,000 more voices is informed by strategic programmes and feedback from other sources (such as Care Opinion/complaints/incident) to look deeper at the issues and the experience of a defined service or process.
We want to read accounts from patients, clients, families, carers and staff of your experiences in healthcare, so we can understand the impact this experience has had on you (or the person you care for).
Before completing one of our surveys read the Frequently Asked Questions included in the following link:
Share your story, shape our service
Please note as responses to our surveys are anonymous it will not be possible to follow up on any individual issues or specific incidents. If you have significant concerns or wish to make a complaint contact your local Trust complaints service, or visit NI Direct. If you would like independent support you may wish to contact the Patient and Client Council (PCC).
The Patient and Client Council (PCC) acts as an independent voice for the public within health and social care. Their Client Support Service can provide a confidential space to obtain advice, information and assistance on making a compliment, complaint or concern, or on achieving resolution.
The service is here to:
- Assist with communications;
- Give you information on processes such as how to complain and who to complain to;
- Advocate to ensure you are responded to and achieve resolution where possible;
- Escalate issues and signpost within statutory frameworks;
- Work with health and social care organisations to improve services as a result of your concern;
- Provide a listening ear, support and guidance on physical, emotional and social health and wellbeing with onward referral when necessary.
For further information please contact the PCC on our Freephone Telephone Number: 0800 917 0222 or Email info.pcc@pcc-ni.net
